Nahr Al Hada Resort
العربية

Booking, Cancellation, and Refund Policy

Nahr Al Hada Resort strives to provide the best experience for our guests. Please note that all bookings are subject to the regulations of the Saudi Ministry of Tourism and the following policies:

1.1 Check-in and Check-out

  • Check-in: from 3:00 PM.
  • Check-out: until 12:00 PM.
  • Late check-out beyond the specified time is subject to availability, and additional fees equivalent to half a day or a full day may apply depending on the delay duration.

1.2 Cancellation and Refund Periods

  • Cancellation 48 hours or more before the scheduled check-in time (3:00 PM on the arrival date): Full refund of the amount paid, regardless of the payment method used (full payment or the installment option).
  • Cancellation within less than 48 hours of the scheduled check-in time, or no-show: No refund of the first day's value of the booking; the guest may request a waiver of this deduction, at the resort's full discretion to accept or decline the request.
  • Early departure before the end of the booked stay: No refund for unused remaining nights.
  • All refunds above are subject to deduction of any fixed administrative fees or payment gateway fees (if applicable).

1.3 Refund Mechanism for Installment Payments

  • When a guest is entitled to a refund for a booking paid through the installment option, the resort initiates the refund directly through the payment gateway's (Tap) merchant dashboard, rather than referring the guest to contact the installment provider directly.
  • Once the resort submits the refund request through Tap, Tap's system and the installment provider (Tabby) handle the resulting effect on the guest's installment schedule (such as cancelling or adjusting remaining installments not yet due), according to their own internal mechanisms, which are outside the resort's control.
  • The guest acknowledges that the actual processing time for the refund to appear in their account or installment schedule is subject to Tap/Tabby's own procedures, and may differ from the timeframe specified in Section 1.6 below, without this creating any additional liability for the resort provided the resort has submitted the refund request in a timely manner on its end.
  • The guest's entitlement to a refund (in full or in part) is always calculated according to Section 1.2 above (based on the timing of cancellation), regardless of the number of installments actually paid up to the cancellation date.

1.4 Seasons and Holidays

Confirmed bookings during official holidays (Eid Al-Fitr, Eid Al-Adha, National Day, Founding Day) and peak summer seasons are subject to the same cancellation policy outlined in Section 1.2 above: cancellation 48 hours or more before the scheduled check-in time: full refund; less than 48 hours: no refund for the first day, without any additional exceptions.

1.5 Booking Modification

The guest may request a one-time change to the booking date, at least 48 hours before the scheduled check-in time and subject to availability, with no additional fees. In the case of installment payment, responsibility for any adjustment to the remaining installment schedule remains between the guest and the installment service provider, unless the modification requires a price difference, which will be settled separately through the payment gateway.

1.6 General Refund Mechanism

Any eligible refund amount will be returned to the original payment method used by the guest, after deducting any administrative fees or payment gateway fees (if applicable), within 7 to 14 business days. (For bookings paid via the installment option, refer to Section 1.3 above regarding differences in actual processing time.)

1.7 Unit Security Deposit

The primary booking holder is required to pay a refundable security deposit upon check-in, which is refunded in full after departure and confirmation of the unit and its contents' condition, unless an amount is deducted in accordance with the Damages and Financial Liability clause outlined in the Terms and Conditions page.

1.8 Force Majeure

In the event that the service cannot be provided due to circumstances beyond the control of either party, the guest has the right to choose either a full refund or rescheduling of the booking with no additional fees.

Last updated: July 27, 2026